Store Policies

CPSIA Compliance
All foils, Crystal Clear Labels and Pretty Print™ Ribbon sold through The Ribbon Print® Company are compliant with the CPSIA (Consumer Product Safety Improvement Act). This Act imposes new restrictions on lead and phthalates in children's products as well as new consumer product safety requriements on a wide range of consumer products.
 
Order Processing
All orders are processed in the order they are received. Ordering is fast and secure through our online shopping cart and available 24 hours a day, 7 days a week.
 
Shipping
All orders, both domestic and international, will be shipped either through the US Postal Service or UPS.  You choose your own shipping from the methods provided during check out. (NOTE: UPS does not deliver to PO boxes.)
 
Orders must be placed by 12 PM CST on business days for overnight shipping.
 
International shipping through UPS - There may be additional charges associated with shipping through UPS internationally that are not included in our rates and are beyond the control of The Ribbon Print Company.
 
Timing on International Shipments - The Ribbon Print Company cannot guarantee delivery dates as packages go through customs.
 
Payment Methods
We accept Visa, MasterCard, American Express, and Pay Pal. 
 
Privacy of Personal Information
Our site captures all the information needed to fulfill your order online. Contact information and payment information is for The Ribbon Print® Company's use only. We do retain the information so we can contact customers with announcements, special promotions and other highlights specifically related to our products and services. You will receive newsletters and emails from time to time containing this information. If for any reason you wish to discontinue receiving the information, you can "opt out" by clicking a link at the bottom of the newsletter.
 
See our website Terms of Use | Disclaimer | Privacy Policy page for more detailed information.

SSL Security
We take great precaution to protect your personal information.  Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. Therefore, we cannot guarantee or warrant the security of any information you transmit through our web site. You do so at your own risk.
 
There are things you can do, however, to protect yourself. Keep your password private and remember to log off after each session.

Returns and Exchanges

All exchanges and returns will only be processed with prior notification. 

With respect to products damaged upon delivery, you must request an exchange within 48 hours of receipt. You may request an exchange by emailing sales@theribbonprintcompany.com or calling the Company office. We will make plans for the return and replacement of the damaged product. 

With respect to UNOPENED Foils, Pretty Print™ Ribbon and Printing Accessories, you must request a return within 72 hours of receipt. You may request your money back by emailing sales@theribbonprintcompany.com or by calling the Company office. The refund will include a 20% restocking fee and exclude any shipping costs incurred by you or the Company. 

With respect to OPENED Foils, Pretty Print™ Ribbon and printing Accessories, requests for return and/or replacement will be denied. 

Printer Packages are returnable within 60 days of purchase according to the following stipulations:

  1. If the printer is like new/lightly used, the refund will include a 20% restocking fee and exclude any shipping costs incurred by you or the Company.
  2. If the printer is returned with marks and obvious heavy use, a credit will be given based on our discretion. The amount will be determined based on our projected ability to sell the used printer due to its condition. The refund will exclude any shipping costs incurred by you or the Company.
  3. If the printer package is returned without required cords and accessories, and/or a large portion of the Foils and Pretty Print™ Ribbon (consumables) included as part of the package are open/used, a credit will be given based on our discretion. The amount will be determined based on our ability to acquired missing cords and accessories or sell used consumables due to their condition. The refund will exclude any shipping costs incurred by you or the Company. 

With respect to Design & Print Software, you must request a refund with 7 days of receipt. You may request your money back by emailing sales@theribbonprintcompany.com or by calling the Company office. The refund will include a 20% cancellation fee and exclude an shipping costs incurred by you or the Company. 

Upon determining that you are entitled to a refund pursuant to this policy, the Company will promptly issue an instruction to its payment processor to issue the refund. The Company does not control its payment processor and will not be able to expedite any refunds. 

If you receive a refund of any purchase through this money-back guarantee, that shall immediately terminate any and all licenses granted you to use the material provided to you under these Terms of Use or any other agreement. You shall immediately cease using the material and shall destroy all copies of the information provided to you, including without limitation: video recordings, audio recordings, forms, template documents, slide shows, membership areas, social media groups limited to paying members, and other resources. 

Any customer may obtain a Printer Package refund only once regardless of how many products and/or services the customer purchases. In other words, after a customer has received a refund for any Printer Package offered by the Company, that customer shall not be entitled to a refund as to any other Printer Package purchased. 

Any customer may obtain a Design & Print™ Software refund only once regardless of how many products and/or services the customer purchases. In other words, after a customer has received a refund for Design & Print™ Software, that customer shall not be entitled to a refund as to any additional purchased of the Design & Print™ Software. 

Inclusion on the Custom Printed Ribbon Referral Page
To be included on this page, you must:
1. Use of a ribbon print machine purchased through The Ribbon Print® Company
2. Have a pricing strategy in place
3. Be skilled and knowledgeable on how to use the Design & Print™ software and our printer
4. Have purchased a minimum of $250 of product from us within the prior calendar year

Policy Changes
The Ribbon Print® Company reserves the right to update or modify the policies at any time without prior notice. For this reason, we encourage you to review these policies whenever you purchase products from us or use our web site.