Store Policies

CPSIA Compliance
All foils, Crystal Clear Labels and Pretty Print™ Ribbon sold through The Ribbon Print® Company are compliant with the CPSIA (Consumer Product Safety Improvement Act). This Act imposes new restrictions on lead and phthalates in children's products as well as new consumer product safety requriements on a wide range of consumer products.
 
Order Processing
All orders are processed in the order they are received. Ordering is fast and secure through our online shopping cart and available 24 hours a day, 7 days a week. We process orders daily during weekdays and in 99% of the cases, they go out the same or next day. See Shipping below.
 
Payment Methods
We accept Visa, MasterCard, American Express, and Pay Pal. 
 
Privacy of Personal Information
Our site captures all the information needed to fulfill your order online. Contact information and payment information is for The Ribbon Print® Company's use only. We do retain the information so we can contact customers with announcements, special promotions and other highlights specifically related to our products and services. You will receive newsletters and emails from time to time containing this information. If for any reason you wish to discontinue receiving the information, you can "opt out" by clicking a link at the bottom of the newsletter.

SSL Security
We take great precaution to protect your personal information.  Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. Therefore, we cannot guarantee or warrant the security of any information you transmit through our web site. You do so at your own risk.
 
There are things you can do, however, to protect yourself. Keep your password private and remember to log off after each session.

Shipping
All orders, both domestic and international, will be shipped either through the US Postal Service or UPS.  You choose your own shipping from the methods provided during check out. Orders must be placed by 12 PM CST on business days for overnight shipping. (NOTE: UPS does not deliver to PO boxes.)
 
International shipping through other services - should shipping through other services be requested (i.e. DHL, FedEX, etc.) additional charges may be incurred and you would be billed separately.  All additional charges must be paid before the package ships. Credit Card or Paypal information will be required.
 
Returns
All sales of foil are final with the exception of product damaged through the delivery process. In that event, please call The Ribbon Print® Company within 24 hours of receipt and we will make plans for return and replacement of the damaged product. All damaged materials must be retained. Returned products will not be accepted without prior notification.

Printers are returnable within 60 days of purchase according to the following stipulations:
1. If the machine is still new/lightly used, a refund minus 20% will be applied. This will be determined after the return and review of the machine.
2. If a machine is returned with marks and obvious heavy use, a credit will be given based on our discretion. The amount will be determined based on our projected ability to sell the used machine at a specific price due to its condition.
 
Inclusion on the Custom Printed Ribbon Referral Page
To be included on this page, you must:
1. Use of a ribbon print machine purchased through The Ribbon Print® Company
2. Have a pricing strategy in place
3. Be skilled and knowledgeable on how to use the Design & Print™ software and our printer
4. Have purchased a minimum of $250 of product from us within the prior calendar year

Policy Changes
The Ribbon Print® Company reserves the right to update or modify the policies at any time without prior notice. For this reason, we encourage you to review these policies whenever you purchase products from us or use our web site.